What this does, and what it does not
Written for a firm deciding whether to rely on it. The second half is the more useful one: everything below the line is a thing this deliberately does not do, and each is a thing somebody could otherwise assume it did.
What it does
Schedules the work
Half-day slots rather than time windows, because that is how this trade books and it takes the timezone out of scheduling entirely. Work is placed on a board by dragging or by choosing a day, a slot and a person — both, because dragging needs a mouse.
Warns before a clash, and lets somebody overrule it
Somebody on leave, a half-day already full, a certificate they do not hold, a day outside their hours. Every warning can be overridden with a reason, and the reason is recorded against the person who gave it. What must not happen is a clash passing in silence.
Runs the engineer’s day from a phone
Today’s round, the tenant and their number, how to get in, what paperwork is wanted, and what happened. Built for one hand in gloves outdoors: nothing to press is smaller than a 48-pixel target, and pages already seen stay readable with no signal.
Keeps the compliance record
The result of an inspection, the observations against it with their codes, the three statutory issue dates, and when the property falls due again. A C3 is advice rather than a defect and is treated as such, which is the commonest way one of these gets recorded wrongly.
Handles the money in both directions
What a client is invoiced and what an engineer is paid, held apart so that one can be hidden from the other. Quotes, purchase orders, expenses, subcontractor invoices and remittances. Files come out in the format an accounts package imports.
Says what is missing
Properties with no telephone number, completed work with no next inspection date, features built and configured for nothing. A system quietly delivering a fraction of what it can do is a worse failure than one that breaks, because nothing prompts anybody to look.
What it does not do
Each of these is a decision rather than an unfinished corner, and each has a reason.
The safety button is not an emergency service
It tells the office, and only the office. It does not call 999, and it does not reach anybody who is not at a screen with the application open. After two minutes with nobody answering, the engineer’s own phone says so and tells them to ring 999. That limit is on the button, on the confirmation, and on the office’s screen.
It does not issue certificates
The certificate itself is issued through the scheme or portal your trade uses — NICEIC or Easy Cert for an EICR, and its equivalent elsewhere. This records the result, the observations and where the certificate went. The blank forms it supplies say on themselves that they are not statutory documents.
It does not decide compliance
It shows what is due and when, from dates people have put into it. A property with no next service date is invisible to that clock, which is why the system says so on its own front page rather than reporting everything as fine.
It does not queue work done offline
Pages already seen stay readable with no signal. Recording an outcome, moving a status or attaching a document still needs a connection and still fails out loud. A queue that silently swallowed an outcome would be worse than an error at the door.
Push notifications need a browser running
A closed tab is fine; a machine that is switched off is not. The screen that turns them on says this, because an office that believes it is covered and is not is worse off than one that knows.
It sends nothing to a tenant
There is no email or text message to an occupier anywhere in this software. Everything that reaches a tenant is a person picking up a telephone.
It is not joined to accounting software
Invoices and quotes come out as a file for Xero’s own import, which is checked by a person before it goes in. There is no live connection and nothing is posted to an accounts package automatically.
A backup is a file somebody takes
A full backup can be downloaded at any time and restored into an empty firm. It is not point-in-time recovery — that is a paid database plan, and nothing here is a substitute for it. A backup is worth what the last one taken was.
This is not the contract
Nothing on this page is a warranty, a service level or a limit of liability. Those belong in an agreement between two companies, drafted by somebody qualified to draft one. This is a description of the software, written so that the description and the software cannot come apart.
What it holds about people is on the privacy notice; how to get help is on support.